We are committed to providing affordable, fast, and reliable shipping options. Below you’ll find everything you need to know about our rates, delivery times, and store pickup.

💳 Shipping Rates & Discounts

    No Hidden Fees: Shipping rates are calculated automatically at checkout based on real-time Canada Post rates. We do not charge handling fees or markups.

    Up to 50% Off: We pass our corporate Canada Post discounts directly to you, ensuring you get the lowest possible shipping price.

🎁 Free Shipping: Enjoy free shipping across Canada on all orders over $99 CAD.

📦 Delivery Options & Estimates

All orders are processed and shipped within 1–2 business days (Monday to Friday).

📍 Destination✈️ Service Level⏱️ Estimated Delivery

ℹ️ TrackingWithin Canada

• Expedited Service
• Xpresspost Service
• 1–5 business days
• 1–3 business days
• Included
• Included

To the USA

• Tracked Packet
• Expedited Parcel
• 7–8 business days
• 5–6 business days
• Trackable via USPS.comInternational
• Tracked Packet
• Xpresspost International
• 7–12 business days
• 6–10 business days
• Included (Surface: 4–12 weeks)

⚠️ Customs & Duties: International shipments may be subject to import duties, taxes, or customs delays regulations by the destination country. These fees are the responsibility of the recipient.

🛍️ Free Store Pickup (Winnipeg Area)

Skip the shipping times and collect your decor items directly from our local Winnipeg hub:

    Location: 595 River Ave., Winnipeg, MB R3L 0E6

    How it works: Choose the “Store Pickup” option at checkout. We will send you a confirmation email as soon as your order is ready. Please bring a copy of your receipt for collection.

📞 Need Help?

If you have any questions about your package or tracking status, our team is here to assist you 7 days a week:

    📧 Email: decoriteasy@gmail.com

    📱 Phone: +1 (431) 338-0839 (Available 11:00 AM to 7:00 PM EST)

We want you to love your home decor! If you are not entirely satisfied with your purchase, we’re here to help.

⏱️ 14-Day Return Window

• You have 14 days after receiving your item to request a return.
• To be eligible, your item must be unused, unworn, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

📋 How to Start a Return

1. Contact us at decoriteasy@gmail.com to request your return.
2. If accepted, we will send you a return shipping label and detailed instructions.
3. Send your package to our return address:📍 595 River Ave., Winnipeg, MB, R3L 0E6, Canada

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

💔 Damages & Issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you received the wrong product, contact us immediately at decoriteasy@gmail.com so we can evaluate the issue and make it right.

🚫 Non-Returnable Items

We cannot accept returns on the following:

• 🏷️ Sale items and Gift cards.
• 🛠️ Custom products (such as special orders or personalized items).
• 🧪 Hazardous materials, flammable liquids, or gases.

🔄 Exchanges

The fastest way to get a replacement is to return your original item. Once your return is accepted, you can make a separate purchase for the new item.

💰 Refunds

• Inspection: We will notify you once we’ve received and inspected your returned item.
• Processing: If approved, your refund will be automatically processed back to your original payment method within 10 business days.
• Delay Note: Please remember it can take additional time for your bank or credit card company to post the refund.

📩 If more than 15 business days have passed since your refund approval, please reach out to us at decoriteasy@gmail.com.

Thank you for visiting Decor it easy! Whether you have a question about our products, shipping, returns, or an existing order, we are here to help. Feel free to reach out to us through any of the channels below:

• 📧 Email: decoriteasy@gmail.com (We typically respond within 24 hours)
• 📞 Phone: +1 (431) 338-0839
• 📍 Physical Address: 595 River Ave., Winnipeg, MB, R3L 0E6, Canada
• 🏢 Trade Name: Decor it easy

⏱️ Customer Support Hours

Our team is available to assist you during the following hours (Central Time):

• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday & Sunday: Closed (Emails sent over the weekend will be answered on Monday)

📩 You can also use the contact form on our website to send a message directly to our team!